Cable TV Service Request
Before you complete this form:
If your cable-ready TV will only receive channels 2-13, the problem is most likely that it was set up to receive over-the-air broadcasts rather than cable, either as the factory default or in its previous location. To fix this, complete the following steps:
- Using the remote, enter the "channel setup" or "program" menu.
- Set your TV's signal source to "Cable" rather than "Air".
- Direct your TV to "auto-scan" "search" or "auto-program" all the channels.
If you still don't receive all the channels, or if you have other problems, complete the form below.